Investor Access

Privacy Policy

Effective Date: 8 Apr 2025

Welcome to New Era Hotels IKE (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant national data protection laws.

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website [https://www.newerahotels.co] and use our services.

1. Who We Are

New Era Hotels IKE
8 Timoleontos, Athens 11636
Greece
Email: [email protected]
VAT ID: 802826919
Data Controller: New Era Hotels IKE

We are the data controller of your personal data for the purposes of GDPR, which means we determine the purposes and means of processing your information.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity and Contact Information

  • Name, email address, phone number, postal address

b. Booking and Payment Information

  • Reservation details, check-in/check-out dates, special requests
  • Billing address, payment card info (via secure third-party processors)

c. Technical and Usage Information

  • IP address, browser type, device information, time zone
  • Pages visited, links clicked, session duration (via cookies and analytics tools)

3. Legal Basis for Processing

We only process your personal data when we have a legal basis under GDPR, such as:

  • Consent – for sending newsletters or marketing emails
  • Contractual necessity – to process bookings and provide services
  • Legal obligations – for tax, accounting, or regulatory purposes
  • Legitimate interests – to improve user experience or secure our services

4. How We Use Your Data

We use your personal data to:

  • Manage bookings and hotel stays
  • Communicate with you about reservations or inquiries
  • Send service-related and marketing communications (if you’ve opted in)
  • Improve our website and customer experience
  • Fulfill legal and tax obligations

5. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Booking and payment platforms
  • IT and analytics service providers
  • Regulatory authorities when required by law

All third parties we work with are GDPR-compliant and process data under strict confidentiality agreements.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements (e.g., tax or audit obligations)

Typically, we keep booking and billing data for up to 7 years after your stay, unless a longer retention is required.

7. Your GDPR Rights

Under the GDPR, you have the following rights:

  • Right of access – Request access to your personal data
  • Right to rectification – Request correction of inaccurate data
  • Right to erasure – Ask us to delete your data (subject to legal requirements)
  • Right to restrict processing – Temporarily limit data use in certain cases
  • Right to data portability – Receive your data in a usable format
  • Right to object – Object to processing for marketing or legitimate interest
  • Right to withdraw consent – Withdraw at any time where processing is based on consent

To exercise any of these rights, email us at [email protected].

If you believe your data has been processed unlawfully, you also have the right to lodge a complaint with the Hellenic Data Protection Authority (or your local DPA).

8. International Transfers

Your data may be transferred to countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with an EU adequacy decision

9. Cookies and Analytics

We use cookies and similar technologies for:

  • Site functionality
  • Usage analytics
  • Marketing (if consented)

You can manage your cookie preferences in your browser settings or via our cookie banner.

Full details are available in our Cookies Policy.

10. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Last Updated” date and notify users where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

New Era Hotels IKE
Email: hello@newerahotels.co
Website: https://www.newerahotels.co